1. Introduction
Bodegas Torrederos, S.L. makes its online store available to its customers, https://www.torrederos.com (hereinafter the web), so that they can enjoy this service and purchase the products offered therein.
The general conditions of purchase that are included below, as well as any other particular conditions that may exist for the purchase of certain products, and that will be duly shown, where appropriate, on the corresponding screens, constitute the regulatory regulatory framework of each contract of sale of goods that will be formalized through the web. These General Conditions will be applicable to the sale of products marketed through the web whose access can be located at the top of the main page or start of this web.
The user and/or client can directly access the Terms and Conditions, as well as the General Conditions of use and navigation of the web (Legal Notice), the corresponding privacy and cookie policy by clicking on the sections that, duly identified, you can find at the bottom of our website.
By the simple fact of browsing through this website, the user and/or client fully and unreservedly accepts its content. In case of disagreement, the user and/or client must leave this website.
The purchase operations formalized through this website will be understood to be made with the company Bodegas Torrederos, S.L., registered in the R.M. from Burgos. Volume 425, Book 216, Folio 207, Sheet BU-7431 with CIF: B09366618.
Physical headquarters:
Bodegas Torrederos, S.L.
Ctra. Valladolid Km 289,300, 09318, Fuentelisendo, Burgos.
Phone: +34 947 53 26 27
Email: Tienda@torrederos.com
The offers contained in this website and the services provided by the aforementioned company are directed, solely and exclusively, to natural persons, of legal age, or legal entities who are considered consumers or end users in accordance with current regulations. (Royal Legislative Decree 1/2007, of November 16) Consequently, whoever does not meet the above requirements will not be able to purchase products through this website.
2. Function of these general conditions – Customer Registration
As indicated, the general conditions of purchase that are included below, as well as any other particular conditions that may exist for the purchase of certain products and that will be duly shown, where appropriate, on the corresponding screens, constitute the framework normative regulation of each contract of sale of goods that will be formalized through this website.
These Conditions have been prepared in accordance with current regulations on the matter, among others, Royal Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws as well as Law 34/2002, on Information Society Services and Law 59/2003, of December 19, on Electronic Signatures.
To make purchases at www.torrederos.com, the user is required to have previously registered on the website by completing a form that can be accessed through the link available on the aforementioned website. To make purchases at www.torrederos.com you must expressly accept these General Conditions of Contract.
The general conditions, as well as any other particular conditions of purchase that will govern the acquisition of products and services offered on www.torrederos.com, will always be those that are in force at the time of placing each order.
Bodegas Torrederos, S.L. may at any time modify these general purchase conditions, respecting, in any case, the commitments previously acquired with its customers. Said modifications will be published on the website itself so that they can be known by new clients.
Bodegas Torrederos, S.L. reserves the right to unsubscribe and prevent access to customers who maintain debit or unpaid balances with Bodegas Torrederos, S.L.
3. Purchase of Products at www.torrederos.com
3.1. Products.
The website will show the products for sale at all times along with their characteristics and their retail price in each of its sections.
Wines or any other product that contains alcohol will only be sold to people of legal age, who must declare such condition when ordering.
Bodegas Torrederos, S.L. decides the products that it offers to its clients through the web at any given time.
Thus, Bodegas Torrederos, S.L. You can add references to the catalog of products offered on the website www.torrederos.com, or remove them, respecting in any case the orders made previously or the duration of specific campaigns or offers that you already had committed.
In accordance with the provisions of current legislation, the sale or service of alcoholic beverages to minors through this website is prohibited.
3.2. Price Indication
The prices of the products available for purchase are detailed in euros and include Value Added Tax (VAT).
3.3. Payment Methods
Payments can be made by credit or debit card through the Redsys payment gateway.
The Redsys Virtual Payment Terminal (POS) supports payment with American Express, Master Card, Maestro, Visa and Visa Electron cards. To make payments with a card, it is necessary to indicate: card number, expiration date, name and surname of the holder (as they appear on the card) and CVV code of the card.
The charge for the amount of the order on the customer’s bank card will be made at the time of purchase.
To improve protection against possible fraud, the customer must again provide their card details with each purchase, since Bodegas Torrederos, S.L. does not have access to or store the bank details of its customers.
Bodegas Torrederos, S.L. You agree not to allow any transactions that are illegal, or considered to be illegal, and may or have the potential to cause harm. The sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards is prohibited.
3.4. Availability
Bodegas Torrederos, S.L. It will only serve orders in Spain (Peninsula and Balearic Islands).
During the management of the order itself, if the purchased product is not available, the customer will be notified electronically, by e-mail or by telephone of the lack of availability of the same and will try to find the solution or alternative to the order placed by the customer. .
3.5. Shipping costs
Shipping costs will be paid together with the amount of the order and will appear itemized on the invoice. Shipping costs will be free per order to the Peninsula and the Balearic Islands.
3.6. Order confirmation
The customer will confirm the order made by clicking on the ‘Continue’ button within the payment process. As of this confirmation, the order is firm and definitive, it will be registered automatically and Bodegas Torrederos, S.L. will proceed to delivery.
The automatic registration of the order made has proof value in terms of its nature, content and date. The confirmation of the order by the client entails the acceptance of the prices, the description of the products offered, delivery costs and other conditions of sale of the product, which are included in this document. Once the purchase process is finished, the system will confirm to the customer the order made through the website itself. This confirmation will also be sent to the email address provided when registering.
The order confirmation and the proof of purchase (print made by the user) will not be valid as an invoice.
The corresponding invoice will be attached to the order in question and will be delivered to you along with it.
3.7. Order Tracking
The customer will be able to know the status of their order at any time through the website itself, in the ‘My account’ section.
Additionally, Bodegas Torrederos, S.L. puts at your disposal a Customer Service Telephone Tel: +34 947 53 26 27 and an email: tienda@torrederos.com
3.8. Order delivery times
As indicated above, Bodegas Torrederos, S.L. Through its website, www.torrederos.com, it does not serve all of Spain, it only serves the Peninsula and the Balearic Islands.
The delivery of the orders will be made at the address indicated by the client at the time of placing the order within a period of 72 working hours (excluding Saturdays, Sundays and Holidays), although this period may vary depending on the availability of the products. or the delivery address. If the client is not in the place at the time of delivery, a notice will be left with the corresponding instructions to contact the transport agency and agree on a new delivery. Several delivery attempts may be made on consecutive days after which it will be returned to Bodegas Torrederos, S.L. After completing this period, if the customer claims his order, he must pay the shipping costs again.
For any claim after delivery, you can contact our Customer Service (Tel: +34 947532627 from 9:00 a.m. to 3:00 p.m. on business days and an email:tienda@torrederos.com)
Failing the above, the order will be delivered to the person, of legal age, who at the time of delivery is at the indicated address. The client expressly authorizes Bodegas Torrederos, S.L. to deliver the order in your favor. The receiver of the order must sign the corresponding delivery note, consigning his name and ID or similar that implies his conformity with the products received, both in terms of quantity, quality and state in which they are found.
To this end, the receiver may review the order as much as he wants at the time of receipt in order to show his agreement with it. If it is not complete, it must be expressly stated on the corresponding delivery note.
3.9. Accreditation of operations
The acceptance of the order by Bodegas Torrederos, S.L. as well as the information related to any operation carried out from the corresponding order number and other documentation generated will be stored and archived, serving as evidence in case of litigation.
3.10. Sales for the Balearic Islands, the Canary Islands, Ceuta and Melilla
For the purchase and shipment of our products to any of the aforementioned provinces, please contact us through any of our communication channels:
Email: administracion@torrederos.com
Phone: +34 947 53 26 27
4. Return of products
4.1. Right of withdrawal
The Client will have a maximum period of fourteen (14) calendar days from the delivery of the product to cancel, totally or partially, the purchase of the product, in accordance with the applicable legislation.
Notwithstanding this and in accordance with the provisions of article 102.1 and 2 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, and other complementary laws, the right of withdrawal may not be exercised on bottles that have been opened, nor, in case the product is served in wooden boxes when they have been opened or unsealed. Nor can the right of withdrawal be exercised in the case of personalized products.
Once the period of fourteen (14) calendar days has expired, Bodegas Torrederos, S.L. will not accept returns for withdrawal of purchases of products.
In the event of desisting from the purchase of a product, the Client must contact Bodegas Torrederos, S.L. by sending an email to tienda@torrederos.com or by calling +34 947 53 26 27.
In any case, in the event of withdrawing from the purchase, the following requirements must be met:
The product must be in the same state in which it was delivered and must retain its original packaging and labeling.
The return to Bodegas Torrederos, S.L. must be done using the same box used in the delivery, or, failing that, in a similar format that guarantees the return of the products in perfect condition (except in the case of wine bottles served in wooden boxes, which can only be returned in the same unopened box).
To exercise your right of withdrawal, the physical delivery of the product is not enough, but you must previously notify us that you exercise that right to withdraw through a communication. Said communication must be sent to the e-mail tienda@torrederos.com, by physical delivery that proves the date of receipt at the address indicated above, always within the period of 14 calendar days indicated above. Bodegas Torrederos, S.L. will acknowledge receipt.
Returns of orders must be sent to the address of:
Bodegas Torrederos, S.L.
Returns Online Store
Ctra. Valladolid, Km 289,300 (09318) Fuentelisendo-Burgos.
Phone: +34 947 53 26 27
Email: Tienda@torrederos.com
In case of withdrawal, the refund will include all shipping costs paid by the customer when making the purchase. However, Bodegas Torrederos, S.L. may charge additional shipping costs in the event of an unusual shipping method or urgent delivery.
In any case, it will be the customer, in case of withdrawal, who pays the costs of returning the products to Bodegas Torrederos, S.L.
4.2. Return of defective products
Without prejudice to any other rights that may apply, the Customer shall be entitled to reimbursement of the price of the defective products or of the products delivered if they do not correspond to the order made by the user. Alternatively to the above, the user will have the right to claim, and to be delivered, a product equal to the one requested, in perfect condition.
In the cases of return to Bodegas Torrederos, S.L. of defective products or that do not correspond to your requested order, the return must be made by the Client through the procedure established in section (4.1) above, although the Client, in this case, will not have to face the costs of return of said products.
Provided that the User has followed the procedure established in section (4.1) above and the requirements established in this section have been met, Bodegas Torrederos, S.L. will refund the price paid corresponding to the returned products that are defective or that do not correspond to the product order made by the Customer, in accordance with the provisions of section (4.3) below.
4.3. Refund of the price of the products
Provided that the Client has followed the procedure established in this section and the requirements established therein have been met, Bodegas Torrederos, S.L. will reimburse the price paid by the Client corresponding to the returned products and the shipping costs, except in the case of an unusual shipping method or urgent delivery. In the event that the return is made in exercise of the User’s right of withdrawal described in section (4.1) Bodegas Torrederos, S.L. will not pay or face the expenses and/or costs of returning the product to Bodegas Torrederos, S.L.
The Client will not be entitled to reimbursement of the price of the returned products that are not in the same conditions in which they were delivered, or the requirements established in these General Conditions have not been met.
Partial returns of an order will give rise to the refund of the price corresponding to the product or products actually returned.
Bodegas Torrederos, S.L. will manage the price return order through the same payment system used by the Client to purchase the products, within a period of fourteen (14) days from the collection of the returned order, and once Bodegas Torrederos, S.L. has verified that the products to be returned meet the requirements established in sections (4.1) and (4.2) above. The application of the refund of the price in the Client’s account will depend on the bank.
5. Protection of personal data
See in this regard the corresponding privacy and cookie policy, duly identified in the Legal Notice that can be found at the bottom of the main page.
6. Cookies
See in this regard the corresponding privacy and cookie policy, duly identified in the Legal Notice that can be found at the bottom of the main page.
7. Applicable legislation.
Submission to jurisdiction
This contract will be governed by Spanish legislation that will be applicable in matters not provided in this contract in terms of interpretation, validity and execution. Any disputes arising from the contracting of products through this website will be submitted to the competent jurisdictional bodies determined by law.
